Refund Policy

Everything sold on XMaza is digital and arrives once your USDT or USDC payment is confirmed on the blockchain: credits land on your account and Premium starts at once. Purchases are therefore normally final, with these exceptions:

• You paid and nothing arrived. If an hour after the confirmed transfer you still have no credits or Premium, email [email protected] with the amount and the time you sent it. We find the transaction and either deliver your order or return the money.
• You sent the wrong amount. A transfer that matches no order is kept for you: on request we credit it to your account or send it back.
• You paid twice for one order. The second payment is returned in full.
• Our fault. If a problem on our side kept you from using what you bought, we refund the unused part or extend your Premium by the time you lost.

Refunds go back in the coin and on the network of the payment (USDT on TRC20 or USDC on Ethereum) to the sending address, minus the network fee, within 7 days of our reply. Spent credits, used Premium days and accounts closed for breaking the Terms are not refunded.

Premium is paid once and never renews, so there is nothing to cancel: when it ends, your account goes back to the free plan.

Payment questions: [email protected]